FAQs

How much will shipping cost?

Shipping is calculated based on the items that you have selected in your cart. To see how much shipping will cost to your address, simply fill your cart with the items you are interested in, then click check out and type in your address. This will show you exactly how much it will cost to ship your order to your address before buying. If you would like to add more items to your cart before finalizing your purchase, simply click the button at the bottom which says " back to cart".

Can I track my order?

With regular air mail services unfortunately orders do not come with tracking. However, if you would like tracking with your order and an increased shipping speed, we suggest upgrading your shipping to "Expedited Tracked Shipping" when checking out.

How do I apply coupon codes?

Coupon codes are applied once you click checkout button in your cart.
There will a box on the right side of your screen which says " Discount " you must apply the code and click the " Apply " button in order for your code to work.

How long will it take for my order to arrive?

Shipping times will vary depending on where the item is shipping to. All of our items are shipped directly from our warehouse in Sydney, Australia and are processed within 1-2 business days of order confirmation. To find out more about shipping and shipping times click here.

I really want an item on your store but I cant find it, what should i do?

If you can't find an item on our store simply hit the blue chat button at the bottom of your screen and chat with us or leave us a message and we will try our best to help you.

My order arrived damaged, what should I do?

If you receive an order that is damaged on arrival, simply contact us and let us know. Send through a photo of the damage, and we will give a solution.

My order arrived, and some of the items were missing, what happened?

If you have received an order which is incorrect or is missing any of your ordered items. please contact us directly so that we can work out the best possible solution for you.

Do you accept returns?

Yes, we do accept returns and refunds on orders.
To find out more please click here.